Customer Service

We're happy to be of service! Please review the following to help you reach the right person regarding your request. You can also email us for answers to general questions.

For general customer service, refunds, and professional continuing education credit questions, please contact Kathy Kull, Customer Service, at 847.686-0440 ext 105 or by email.

For consumer questions, please contact Wendy Zielen at 847-686-0440 ext.110 or by email.

For information regarding public sector education needs, quantity discounts for print or online courses, live group training or keynote programs, or meeting other group training needs, please contact Betty Meredith, CFA®, CFP®, CRC®, at 847-686-0440 ext.102 or by email.

Privacy

The Retirement Resource Center is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send us an e-mail with "Unsubscribe Me" as the subject line. The Retirement Resource Center does not sell, trade or rent your personal information to others.

Shipping

You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Returns

If you are not completely satisfied with any item, simply return it within 30 days for a full refund of the purchase price.

No refunds will be granted when materials are returned more than thirty business days from the date of receipt or in damaged condition.

InFRE CRC® Study guides may be returned in unused condition within ten business days from the date of receipt. No refunds will be granted when study guides are returned more than ten business days from the date of receipt or in damaged condition.